Customer Service

DEW Filing & Storage

2733 N. Power Road, Suite 102-630
Mesa, AZ 85215

DEW is currently an online-only business and does not offer will call or local pickup at this time. The address above is for mailing purposes only.

Toll Free: 1-877-933-7238
Local: 480-858-0024
Email: sales@thefilestore.com
Se habla español

Ordering

At DEW, we want you to feel confident and secure when placing your order. We offer several convenient ways to order:

Online
Our secure online shopping cart is available 24 hours a day for fast and easy ordering.

By Phone
Our friendly and knowledgeable sales staff is available to assist with your order. Please call toll free at 1-877-933-7238.

Phone Hours
Monday through Thursday: 7:30 AM to 4:00 PM
Friday: 7:30 AM to 12:00 PM
Please note: Arizona does not observe daylight saving time.

By Mail
Please complete this form and mail it along with your payment.

Sales Tax

Arizona sales tax applies only to orders sold or shipped to customers in Arizona. If your state requires tax on out-of-state purchases, you are responsible for reporting and paying any applicable tax.

Payment Methods

For immediate shipping, we accept:

Visa
MasterCard
American Express
Discover
PayPal

Orders paid by business or personal check will ship after the check has cleared. Please make all checks payable to DEW Online Stores.

A $25.00 fee will be charged for all returned checks. Other certified funds may also be accepted. DEW reserves the right to determine acceptable methods of payment.

Purchase Orders

We currently accept purchase orders from:

Government agencies
Military organizations
Public institutions

Purchase orders must be signed, official documents and must include:

Billing address
Shipping address
Preferred shipping method
Product pricing
Shipping and handling charges
Applicable taxes

Please note that requisitions, letters, faxes, or memoranda that reference only a purchase order number cannot be accepted.

To place an order by purchase order, we must receive the signed purchase order by email or postal mail.

Email Purchase Orders To: sales@thefilestore.com

Purchase Order Terms

Minimum purchase order amount: $500
Terms: Net 30
We cannot accept purchase order numbers over the phone
We cannot accept international purchase orders
We cannot process an order until we receive a signed purchase order

Confirmation / Order Number

Every order receives an Order Number or Order ID. This number also serves as your receipt number and will appear on your email confirmation.

Please reference your order number whenever you contact us about your order.

Shipping

Shipping charges are shown during checkout before you enter payment information. All orders are subject to shipping and handling charges.

We ship via FedEx, UPS, USPS, and a variety of common carrier freight lines. Orders may ship from our warehouse or directly from the manufacturer or distributor.

Some manufacturers and distributors may require additional lead time for processing or production
We do not ship C.O.D.
Some items can be shipped to P.O. Boxes or Military APOs, but not all
Delivery dates provided by phone, email, fax, or on the website are estimates only
Coast-to-coast deliveries may take longer than expected

Once your order ships, we will send a shipping confirmation email with tracking information. We encourage you to track your package directly with the carrier. If anything appears unusual, please contact us.

Shipping Methods

Small Parcel

Smaller and lighter items ship via UPS, FedEx, or USPS.

Estimated delivery after the item leaves the warehouse:

UPS / FedEx: 1 to 6 business days
USPS: 1 to 10 business days

We do not require an adult signature for delivery. However, whether a package is left without a signature is at the discretion of the delivery driver.

If you would like your package left at your door, we recommend leaving a note for the driver stating “No Signature Required” and including your name and tracking number.

Dock-to-Dock Truck Delivery

Large or heavy items may ship by truck freight rather than UPS, FedEx, or USPS.

For residential deliveries, the trucking company will typically call you once your shipment arrives at the local terminal to schedule a delivery appointment, usually within a 2 to 4 hour window, Monday through Friday.

A dock-to-dock delivery means the shipment will be delivered to the curb or driveway outside your address. You will be responsible for moving the merchandise off the truck and into your home or building. We recommend having help available.

Unless you specifically arrange for Lift Gate or Inside Delivery, the driver is responsible only for bringing the shipment to the tailgate of the truck. The driver is not required to unload or move the merchandise inside.

Additional services may be available for an extra fee.

Lift Gate Service

For an additional charge, the driver will use a lift gate to lower the merchandise from the truck to the ground.

Lift Gate + Inside Delivery

For an additional fee, the shipment can be brought just inside the front entrance for lobby delivery.

Stairs are not included
Assembly is not included
Pricing varies by product and delivery location

Please call for details.

White Glove Delivery / Assembly / Installation

White Glove delivery is available on select products only. Products offering this service will be noted on the product page.

Pricing varies depending on the product and service required.

How to Receive Your Freight Shipment

These instructions apply only to freight / common carrier deliveries. They do not apply to UPS, FedEx, or USPS deliveries.

Please share these instructions with anyone who may be receiving your shipment.

To help your delivery go smoothly:

Unless you arranged Lift Gate or Inside Delivery, the driver is only responsible for bringing the shipment to the tailgate
Drivers are not required to unload your merchandise
Extra services may be available at additional cost and may be billed to you

Before Signing the Delivery Receipt

Do not sign the delivery receipt until you have done the following:

Count the cartons and verify that the quantity matches the Bill of Lading
Inspect the cartons for rips, tears, dents, crushed corners, wetness, or any other signs of damage
If you suspect damage, open the cartons while the driver is present and inspect the contents
If the merchandise appears to be in good condition, sign the Bill of Lading
If you cannot fully inspect the merchandise but the cartons are not in perfect condition, note all visible damage on the Bill of Lading and write “Subject to Inspection” before signing

We cannot hold the carrier responsible for damage unless all visible damage or carton issues are noted on the delivery paperwork.

If your shipment is damaged:

Keep all outer cartons for inspection
You may refuse the shipment if it is badly damaged
If refusing due to damage, write “Refused Due to Damage” on the Bill of Lading

Please note: If you refuse merchandise that is not damaged, you may be responsible for additional freight charges.

If you receive damaged merchandise or are unsure whether to accept the shipment, call DEW immediately at 1-877-933-7238.

Claims for damaged merchandise must be made within 7 days of delivery. No damage claims can be honored after 7 days.

Damaged Shipments

If your shipment is damaged in transit:

Keep the outer carton for inspection
Take photos of the damage
Email the photos to sales@thefilestore.com
Call us immediately at 1-877-933-7238

Damage claims must be reported within 7 days of receipt.

If you receive a defective product, please contact us so we can assist with a replacement.

Returns / Cancellations

Canceling an Order

We try to ship orders as quickly as possible. If you need to cancel an order, please call us immediately at 1-877-933-7238.

Custom orders cannot be canceled
Orders that have already shipped cannot be canceled
Shipped or custom orders are subject to the DEW Return Policy

Return Policy

Unauthorized returns will not be accepted. You must contact DEW for return authorization before sending any item back.

Return Requirements

Returns must be requested within 15 days of the original shipment date
Items must be in new condition
Items must be returned in the original carton

Non-Returnable Items

Electronic or precision equipment
42" clamp bars
Any item that has been fully or partially assembled

Damaged, Defective, or Incorrect Items

Returns involving shipping damage, defective merchandise, or incorrect items will be handled by our customer service team for replacement, return, or other resolution.

Standard Returns

Approved returns are subject to a 30% restocking fee
Return shipping is the customer's responsibility
Items must be returned in original cartons
All returns are subject to inspection before credit is issued
Items must be received in new condition to qualify for credit

Orders marked Free Shipping are also subject to the 30% restocking fee, and the original outbound shipping cost will not be refunded.

How to Return an Item

Please contact DEW for a Return Authorization and the correct return address before returning any merchandise.

You may use the carrier of your choice, but we strongly recommend using a reliable service with tracking, such as UPS or FedEx.

If your return shipment is lost or damaged in transit, you will need to work directly with the carrier to file a claim.

Once your return arrives, please allow 3 to 5 business days for inspection and processing.

Website Information

We are not responsible for typographical or other errors on this website. Prices are subject to change without notice, including manufacturer price changes, limited-time specials, and other pricing adjustments.